Course info Pictou
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Achieving Customer Service Excellence
Achieving Customer Service Excellence
Customer service training develops and strengthens knowledge, skills, and abilities of staff, managers and business owners for increased customer satisfaction. -
Dollars and Sense
Dollars and Sense
Lynn MacKinnon , of MacKinnon Accounting, will lead the program and help owners ( manager, frontline staff, employees ) strengthen their Financial literacy skills. -
Essential Skills in Human Resources
Essential Skills in Human Resources – For business owners, operators, managers or who serves in a human resource capacity at their workplace or business. -
Excel Level 1
Excel
Instructors will lead the program and help owners ( manager, frontline staff, employees ) strengthen their Basic understanding in Excel
Ø Navigating Excel
Ø Formatting Spreadsheets
Ø Formula Creation
Ø Analyzing Data
Ø Effective Workspace
Ø Business Formulas
Ø Essential Business Tools and Tips -
Leadership Skills Level 2
Leadership Skills Level 2
Note: Level 2 Must be completed before level 3. The ability to effectively communicate with co-workers is one of the keys to success for all in the workplace. Effective communication increases leadership, co-worker cooperation, teamwork, productivity, and bottom-line results. -
Leadership Skills Level 3
Leadership Skills Level 3
The ability to effectively lead an organization builds a company, develops employees, and enhances cooperation within and outside the organization. The Leadership Skills Level 3 program is the third and final level of the three level leadership programs. -
Microsoft Office
Microsoft Office
This 40 hour course will explore features inside the Microsoft Office Suite of programs, including MS Word, Outlook, MS PowerPoint, OneNote and MS Excel that are overlooked or under-utilized by many NS businesses. The components of training can be broken into the following topic areas. -
Productivity Enhancement Through Process Improvement
Productivity Enhancement Through Process Improvement
Course Overview
This 40 hour course looks at productivity enhancement for your business by looking at three of the most effective process improvement tools: Gap Analysis, Internal Audits and Lean. -
Proposal Writing
Proposal Writing: Making your Ideas Happen
This course provides the framework for you to produce the proposal that you need to get your idea off the ground. You will be producing your proposal over the ten weeks of the course. -
Sage Simply Accounting
SAGE- Simply Accounting-
- Foundations of accounting
- Accounts Receivable
- Accounts Payable
- Inventory and Services
- Bank Reconciliation
- Year-End Procedures
- Financial Statement
- Setting Up your books for the first time Or auditing a setup that is already in use -
Social Media PLUS
Social Media PLUS for Business
(Social Media Lev 1 Required to attend)
- Creating a YouTube Channel for your business
- Creating and editing media
- Creating and using a media manager for all your online content using PostCron
- Creating and using a strategy for the 5 categories of posts
(This course requires you… -
Beyond Basics: Computer Skills to Empower Business and Increase Productivity
Beyond Basics: Computer Skills to Empower Business and Increase Productivity
This 40-hour customized Workplace Education program will increase computer skills, knowledge and expertise to meet your needs for the 21st century workplace. We will review file management, examine shortcuts, and explore numerous formatting and document options.
“ Having just completed the LAE ten-week Project Management Essentials Course, I can say whole heartedly that it was an extraordinary experience. Instructor Lynn MacKinnon taught this course with a level of professionalism and courtesy where she welcomed every student into the class with warmth and a smile. Our group was made up of business professionals involved in a wide variety of industries both small and large whose primary goal was to learn the necessary skillsets that could be applied to our respective businesses. To say this course met our expectations is an understatement as the class discussions allowed us to take the curriculum and apply it hands on to our respective business cases. Since completing the course I have had the opportunity to apply it to both our family business and to a large scale project with my corporate employer. I highly recommend the Project Management Essentials course as it allows you to breakdown your project to its fine points and build a foundation to start your ideas and goals. It allows you to plan your budget, set your target milestones and develop a step-by-step process to completion. This course should be the baseline for any business owner or entrepreneur.”
JAMES TAYLOR
Business Development Officer
COMMISSIONAIRES NOVA SCOTIA